Terms & Conditions

You must be aged 18 years or over to make a travel booking with us. 

Confirmation: 

Upon receipt of your request, we will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement.

Deposits 

All trips require a non-refundable deposit: 30% of total amount, unless otherwise stated. The deposit will confirm your booking. The balance will be paid after you receive the travel documents and final itinerary from us or no later than 30 days prior to the departure date, unless otherwise stated.  

Cancellations by customers

As a general rule, unless otherwise stated, our policy is that all cancellations must be informed in writing either by email or fax.

Cancellations will be charged as follows:

For group from 1-10 passengers

• More than 30 days prior to trip departure. No charge, however, the deposit is non-refundable.
• 22-30 days prior to departure date: 45% charge on top of the total amount
• 15-21 days prior to departure date: 55% charge on top of the total amount
• 8-14 days prior to departure date: 75% charge on top of the total amount
• Less than 8 days prior to departure date: 100% charge
• No-Show: 100% on total charge.

For group from 10 passengers and more

• More than 60 days prior to trip departure. No charge, however, the deposit is non-refundable.
• 44-60 days prior to departure date: 45% charge on top of the total amount
• 30-43 days prior to departure date: 55% charge on top of the total amount
• 15-29 days prior to departure date: 75% charge on top of the total amount
• Less than 15 days prior to departure date: 100% charge
• No-Show: 100% on total charge.

Refund of Unused Services

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

Liability and Insurance

VIETASIA TRAVEL is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute a suitable arrangement of similar value. We highly recommend travelers purchase an personal travel insurance which includes trip cancellation, medical, and other coverage.

Complaints/Refunds

VIETASIA TRAVEL will act as an intermediary between the clients and other service suppliers such as air, train, boat, hotel, car etc in the event of any complaint. Participation on any tour implies full agreement to the above conditions by all parties involved.